Shipping & Returns

Processing & Shipping

Our picky pads are handmade and prepared with care. Current processing times are shown at checkout and may vary during busy seasons or around the holidays.

Once your order ships, you’ll receive tracking information so you can follow your package.

Warm Weather Shipping

Picky pads may soften or melt when exposed to warm temperatures during transit. They are packaged and shipped sealed, and a softened or melted pad is still usable. Allow it to cool completely to room temperature before opening or using it.

Returns

We accept eligible returns requested within 30 days of delivery. Returned items must be unused, in the same condition in which they were received, and in their original packaging.

To request a return, contact admin@adorablematches.com before sending your item back. Returns sent without prior authorization cannot be accepted.

If your return is approved, we’ll provide a return shipping label and instructions for returning your order.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged or defective, or if you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions

Custom or personalized products, sale items, and gift cards are not eligible for return. Additional exceptions may apply as described in our full Refund Policy.

Refunds

Once we receive and inspect an eligible return, we’ll let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

For complete return terms, please see our Refund Policy.